Returns Policy.

RETURNS (and exchanges)

Our ceramics are hand made / hand built with great care and pieces may vary slightly due to the process, however if you are unhappy with your purchase please contact us.

If you wish to return your piece to us, please contact us first, then ensuring the piece is in its original condition (unused, unbroken and unmarked) send it to us within 14 days of receipt, in order for us to arrange an exchange or refund. Once a piece has been used, we can no longer accept the product as a return for refund. Please ensure you have proof of postage as we accept no liability for loss of returns in the post. Please note we are unable to refund postage costs. We do not accept unauthorised returns under any circumstances and we are sorry, but we do not reimburse the postage on items that are being returned.

Cancellations
If you wish to cancel your order before it has been posted out to you, then please confirm this by email as soon as possible and we will reimburse you the cost within 30 days. If the order has already been posted but not received, we will not refund the value for delivery charges and will only be able to process the refund after the order has been returned safely to our premisses.